30-day money-back guarantee
Request a refund within 30 days for a one-time letter purchase if the draft does not meet expectations.
$5 one-time letter
Full refund available within 30 days of purchase if you're not satisfied with your generated letter. Email support with your Stripe receipt — we keep the process simple.
$15/month subscription
Cancel anytime from your Stripe receipt or by emailing support. Cancel before Day 7 of a trial to avoid a charge. Subscriptions are billed in advance; renewals are non-refundable, and cancellations stop the next cycle.
Property manager packages
PM amounts ($499 pilot, $199/mo Starter, $399/mo Pro) follow the same support path: email support@hoaletterai.com with your Stripe receipt within 30 days of a one-time pilot purchase if setup did not meet expectations. Monthly PM renewals are non-refundable once billed; cancel to stop the next cycle.
How to request a refund
Email support@hoaletterai.com with your checkout email and Stripe receipt. We process refunds within 5 business days and you'll receive your money back to the original payment method.